FAQ

Frequently Asked Questions

Ordering Cannabis

  1. Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight/flavour of the product; then “ADD TO CART”.
  2. Click the “CART” or “VIEW CART” when you are done and review your order.
  3. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
  4. Click “PROCEED TO CHECKOUT” when ready.
  5. Review your billing details, shipping details and order details.
  6. Before placing your order. You need to read and accept our terms & conditions.
  7. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can place an order.
  8. Check your email for a confirmation letter and following the E-Transfer instructions.
  9. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

We do not have a minimum order. However, orders less than $150 will incur a flat rate of $20 for shipping.

Double-check your email was inputted correctly, then check your junk folder. If you still can’t find your invoice, contact us via online chat support.

All consumable purchases are final, no refunds or exchanges. Non-consumable related issues will be looked at case by case.

Sorry, we only ship to Canadian addresses at the moment.


Discounts & Points

It’s very simple. Just add products to your cart, then head to the cart page and your discount will display. The more products you purchase, the bigger the discount.

Each product you add to your cart is another 1% OFF for a maximum of 15% OFF.

Earning points is easy. Every dollar you spend is a point earned. If you spend $100 dollars, that means you’ve earned 100 points.

Points will be added to your account once your order is marked complete.

To check how many points you have, just head over to your My Account Page.

Once you’ve added products to your cart, head over to the cart page. Here, you will be given the option of using your points to pay for your products.


Payments

Currently, we accept Email Transfers. Please follow the instructions below, or contact your banking branch directly for further assistance.

  1. Register for online banking with your bank. This can be done online, or if you need assistance call your branch directly.
  2. Locate the E-Transfers section in online banking.
  3. Add our email provided along with the total amount shown on the invoice
  4. We will provide you with a secret word for the transfer, The secret word and instructions will be given once you have checked out. Please read carefully.

Taxes are already included in our prices!

Once you have submitted the E-Transfer, we have to wait for the E-Transfer to arrive to us. Your order will be marked off as “Processing” once the payment clears.

Note: E-Transfers are not instant and can take up to 2 days


Shipping

Once you have made an order and the payment has been processed, your package will be sent out for delivery. Orders placed before 1 PM PST, typically will be sent out the same day. Orders placed after 1 PM PST will be sent the following day. Once Shipping Carrier has scanned the package, we will provide you with your tracking in an email.

It can take up to 24 hours for tracking numbers to be updated with Shipping Carrier. If after 24 hours and the tracking still does not work, feel free to contact us via email or live chat.

  • If your package does not arrive by the delivery date, contact us through email or live chat.
  • We will then file a trace with CP in an attempt to locate your package.
  • Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will arrive to you. However, if the package cannot be located, we will send you a 1x replacement of up to $500.
  • We cannot issue refunds due to the lateness of the package as that is solely due to the Shipping Carrier and is not within our control.
  • We are not responsible for lost or stolen packages once the Shipping Carrier marks the tracking as “Delivered”.
  • There could be a number of reasons, Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages every day.
  • The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.
  • This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)

Signatures are not required. However, if you wish to do so, we are not held liable once your tracking shows “Delivered”.

DNMN is not held liable for lost packages in the Yukon, Northwest Territories, etc due to a high theft rate.